Question 1

What is Vantyris?

Accepted Answer

Vantyris is a cyber-hygiene scanner for small businesses. You point it at a website or domain you own, and it returns a plain-English report explaining what's wrong and how to fix it. It is not a penetration test and not a compliance certification, it is the security health-check most small businesses don't have time to do themselves.

Question 2

How does a Vantyris scan work?

Accepted Answer

Every scan happens in two speeds. A teaser scan runs immediately and gives a partial grade from passive checks (TLS, basic headers, public DNS). A verified standard scan runs after you prove you own the domain, that one returns a first report quickly and then enriches with deeper checks (open ports, web vulnerabilities, email-security configuration) as they complete.

Question 3

What does a Vantyris scan check?

Accepted Answer

Six categories: TLS / SSL configuration, HTTP security headers, exposed services and ports, known web vulnerabilities (from a curated and signed template set), email security (SPF, DKIM, DMARC), and DNS hygiene. Every finding is written in plain English with a one-tap-away technical evidence section.

Question 4

Is this a penetration test?

Accepted Answer

No. A pentest is a human attacker with creativity who looks for unique paths into a specific system. Vantyris is automated hygiene scanning, it checks the same broad set of things on every target. If a pentest is required (by regulation or by a client), book one. Vantyris is what you run before and between pentests.

Question 5

Do I need to be technical to use it?

Accepted Answer

No. The dashboard is built for non-technical owners. Every finding has a plain-English explanation and a 'how to fix it' block with concrete steps and an ownership hint (e.g. 'your web host' or 'your developer'). The technical detail is one click away if you want it.

Question 6

How does pricing work?

Accepted Answer

You buy a pack of credits. One credit = one verified standard scan of one target. Packs start at €10 for 5 scans. Credits are valid for 12 months. There is no subscription required, buy when you need, scan when you want.

Question 7

Do I need a subscription?

Accepted Answer

No. The Shield Plan exists as an optional convenience that gives you 10 monthly scans and a few perks, but every Vantyris feature is available without a subscription. Credit packs are the primary product.

Question 8

What payment methods do you accept?

Accepted Answer

Major credit and debit cards via Stripe. We support payment in EUR, GBP, and USD. We do not auto-convert: each currency has a native price set in advance.

Question 9

Can I use a promo code?

Accepted Answer

Yes. There's a promo-code field on the checkout page. One promo applies per order, codes don't stack. If a code is invalid or expired, the checkout will tell you immediately.

Question 10

How do refunds work?

Accepted Answer

Unused credits are refundable within 14 days of purchase. Email refunds@vantyris.com or use the contact form. Refunds are processed within 5–10 business days. Used credits aren't refundable. The full refund policy is at /legal/refunds.

Question 11

How do I get my report?

Accepted Answer

The report appears in your Vantyris workspace within seconds of the scan completing. You'll also receive an email confirmation. The report renders the same in the workspace as in the downloadable PDF, so you can forward the PDF to your developer or your accountant and they'll see exactly what you see.

Question 12

How quickly do I get a report?

Accepted Answer

A teaser scan returns a partial grade in seconds. A verified standard scan returns a first report quickly, most complete in under 90 seconds, then enriches with deeper checks asynchronously. You'll know the moment the first answer arrives.

Question 13

What format is the report in?

Accepted Answer

Two formats with identical content. A web view in the Vantyris workspace (interactive, filter by severity, click into evidence) and a PDF download (clean, paper-cream layout, suitable to forward to your web host, accountant, or insurer).

Question 14

Is my data secure?

Accepted Answer

Yes. Data is stored in EU-region Supabase with encryption at rest and in transit. Reports use signed URLs. Service keys never reach the browser. We apply to Vantyris itself the same checks we apply to your sites, see /methodology for the full account.

Question 15

What is your privacy policy?

Accepted Answer

Read it at /legal/privacy. Short version: we collect only what's needed to run the product (contact, billing, scan history), we operate under UK-GDPR + EU-GDPR, we retain scan PDFs for 12 months and raw artefacts for 30–90 days, you can request export or deletion at any time.

Question 16

Do you share my data with third parties?

Accepted Answer

Only with the processors we need to run the product (Stripe for payments, Supabase for storage, the email-sending provider). We never sell or rent your data. The full list of processors and what each one sees is in /legal/privacy.

Question 17

Is it legal for me to scan my own website?

Accepted Answer

Yes, Vantyris only runs scans against targets where you've proven ownership through DNS, a file you place on your site, or a meta tag. That verification step is the legal foundation of the service. Until you verify, only the harmless passive teaser is available.

Question 18

Can I scan a client's website?

Accepted Answer

Yes, but only with written authorisation from the client. Our Acceptable Use Policy (/legal/acceptable-use) requires you to certify you have permission. If you're an agency, we recommend keeping a signed authorisation letter from each client on file.

Question 19

What if I scan a website I don't own without permission?

Accepted Answer

The verification gate is designed to make that impossible. Active scans only run against verified targets. The teaser scan is the only thing that runs without verification, and it's deliberately passive, it does not interact with the target system.

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